Human-Computer Interaction · Human-Centered Computing Studio
Designing Trust in Conversational Interfaces
People calibrate their trust in a conversational system based on cues that have little to do with its actual reliability. This project prototypes interface patterns that communicate a system's real confidence and limitations, then tests whether users' trust shifts to match.
Research Question
People calibrate their trust in a conversational system based on cues that have little to do with its actual reliability.
Project Timeline
Concept
Investigation
Prototype
Evaluation
Publication
Deployment
Student Involvement
4 graduate researchers running weekly usability sessions with student and staff volunteers.
Lead Researcher
Ingrid Solberg
Research Group
Human-Centered Computing Studio
Started
March 1, 2024
Current Stage
Prototype